Operational support
Everything you need to efficiently work with our glass.
Guardian’s commitment doesn’t end when you take delivery of our glass. It intensifies. Our decades of experience means we’ve seen just about any issue or situation you’re likely to encounter. From complete and constantly updated Product Application Notes (PANs) and technical guides to on-site troubleshooting and everything in between, we’re ready to do whatever it takes to keep your manufacturing operations running smoothly, efficiently and profitably.
Quality support and troubleshooting.
Our on-call technical support puts you in touch with our Science and Technology Center (STC). Guardian’s experienced applications engineers will assist you with any product, process and quality questions you may have. And when the situation demands it, Guardian extends our unparalleled customer service even further with on-site issue resolution — often arriving at your door within 24 hours.
Guardian stands behind you from start to finish with on-site technical support.
Guardian’s regionally-based Field Certification Engineers (FCEs) will arrive on-site, free of charge, with the resources and testing equipment required to provide you with complete problem analysis relating to glass processing or glass failure, including but not limited to:
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Our engineering consultation covers a wide range of glass processes, including:
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Need to reach our Science and Technology Center today? Call 888.521.9734 or send us an email ».
Quality planning.
Part of Guardian’s approach to quality involves partnering with you during the planning process to mitigate problems and work towards preventing them in the first place. This involves a proven analysis and certification protocol that provides you with a built-in procedure for maintaining the quality of your products, saving you time and money, as well as preserving your customers’ satisfaction.
Benefit from glass processing certification by our trained Field Certification Engineers.
With checklist in hand, our Field Certification Engineers will track processes, equipment and people from the delivery our glass through manufacturing and shipping, to document and verify that every measure is taken to maintain quality. Our scrupulous oversight supports you and your customers at every stage of the process.
Take advantage of our lean assessment and improvement programs.
Every business or enterprise works to reduce waste and increase efficiency without compromising value. From sales to production to shipping, our global industry experience uniquely positions us to provide consultation and support on lean manufacturing practices. We can help you evaluate your entire glass process to boost your lean manufacturing systems, maximize opportunities for continuous improvement, and set goals to measure progress.
Glass, IG and window-level testing.
Within Guardian’s state-of-the-art Science and Technology Center(STC) is a dedicated product testing and validation group. They’re responsible for making sure our glass solutions hold up during the manufacturing process and perform in the market as advertised. Tests and analyses they perform include:
- Environmental testing: We test our glass products with a variety of materials to make sure they’re compatible, durable and maintain integrity when exposed to weather and other environmental scenarios.
- Destructive physical analysis: We take windows apart and build them back together to determine their conformance with applicable design and process requirements.
- Failure analysis: We analyze failures (e.g., failed sealants), determine their causes, and recommend preventive and corrective actions.
